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22 Oct
Medical Receptionist - Local Doctors - Mt Roskill
Mt Roskill

MEDICAL RECEPTIONIST - LOCAL DOCTORS - MOUNT ROSKILL

Are you ready to make a meaningful impact in healthcare while working in a dynamic and supportive environment? Tāmaki Health, New Zealand's largest independent primary healthcare group, seeks a dedicated Medical Receptionist to join our team and help us provide exceptional care to thousands of patients daily.

ABOUT US:

At Tāmaki Health, we're committed to delivering high-quality care through our network of over 50 general practice and urgent care clinics across New Zealand. As a Medical Receptionist, you'll play a crucial role in ensuring our clinics operate smoothly and efficiently, supporting our clinical teams in delivering outstanding patient care.

WORKING HOURS:

The clinic is open from 8 am to 8 pm Monday to Sunday. The Medical receptionist will be required to work across these operational hours on a 5-day roster per week.

​KEY RESPONSIBILITIES:

1.      Reception

  • Professionally greet and assist patients and visitors.
  • Efficiently manage patient flow.
  • Handle phone calls, messages, and appointments accurately.
  • Provide courteous assistance and escalate inquiries when necessary.
  • Manage patient enrolment.

2.      Waiting Room

  • Keep patients informed about wait times and emergencies.
  • Monitor and promptly address patient needs in the waiting room.

3.      Accounting

  • Accurately handle patient invoices and claims.
  • Process payments and manage banking tasks.
  • Complete various forms and maintain document accuracy.

4.      Privacy and Security

  • Maintain patient confidentiality and adhere to security protocols.

5.      Comply with all health and safety procedures and protocols.

 

KEY SELECTION CRITERIA:

Qualifications, Skills, and Knowledge

  • Post-secondary qualification (Desirable).
  • Experience in medical reception or administration (Desirable).
  • Customer service background, Kiwi Host or similar training (Advantageous).
  • Excellent customer service, communication, and numerical skills.
  • Experience with cash handling and payments.
  • Well-developed computer literacy.
  • Experience working in fast-paced and high-demand environments.

Personal Attributes

  • Culturally capable and sensitive to diverse needs.
  • Demonstrates empathy, tolerance, and understanding, especially with distressed patients.
  • Effective time management and adaptability.
  • Strong interpersonal skills, negotiation, conflict management, and problem-solving abilities.
  • Someone committed to health equity and cultural competency and can demonstrate an understanding of Tikanga Māori, Kawa Māori, and Te Tiriti o Waitangi.

Other Requirements

  • Proof of legal right to work in New Zealand (Essential).
  • NZ Driver's license (Desirable).

 

WHY JOIN US?

  • Make a meaningful impact in healthcare.
  • Join a dynamic and supportive team.
  • Develop your skills and grow within our organisation.
  • Contribute to a diverse and inclusive workplace.
  • Competitive compensation and benefits.
  • Car Park provided.
  • Penal rates are applicable for evening shifts and weekends.

 

HOW TO APPLY:

To apply for this exciting opportunity, please send your resume and a cover letter outlining your qualifications and relevant experience.

Only individuals with working rights in New Zealand will be considered for the selection process.